At Willis & Co., we are dedicated to delivering premium products and excellent customer service. Please review our policies regarding orders, payments, shipping, returns, and exchanges.

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1. Orders

• Orders can be placed on our website at any time.

• Once an order is placed, it cannot be modified or canceled. Please review your order carefully before confirming.

• All orders are subject to availability. In the rare event an item is unavailable, we will notify you promptly with options for a replacement or refund.

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2. Payment Methods

We accept the following secure payment options:

• Credit/Debit Cards (Visa, Mastercard, American Express, Discover)

• PayPal

• Other secure payment gateways as listed at checkout
  All transactions are encrypted for your protection.

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3. Pricing & Taxes

• Prices are listed in USD and may change without prior notice.

• Sales tax will be applied where required by law based on the shipping destination.

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4. Shipping

• Shipping options:

  • Standard: 3–7 business days

  • Expedited: 2 business days

  • Overnight: Next-day delivery for orders placed before 12 pm (subject to availability and location)

• Processing time: Orders are prepared within 2–3 business days (excluding weekends and holidays).

• Shipping costs are calculated at checkout based on the method selected, package weight, and destination.

• Shipping is available within the United States only.

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5. Returns & Exchanges ​​

• We take great care in curating and packaging your gift boxes to ensure they arrive in perfect condition. However, if an item arrives damaged or defective, please contact us within 7 days of delivery at info@thewillisco.com with your order number and a photo of the damaged product. We will be happy to offer a replacement or store credit.​

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• Please note that all sales are final unless an item arrives damaged or defective. For health and safety reasons, we are unable to accept returns or exchanges on:

  • Opened or used personal care products (e.g., soaps, lotions, body scrubs)

  • Perishable food items

  • Customized or personalized products​

 

6. Damaged or Defective Items

• If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will provide a replacement or store credit as appropriate.

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​​7. Privacy Policy

We value your privacy and implement secure systems to protect your information. We do not share personal data with third parties except as required to process your order. For details, refer to our Privacy Policy.

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8. Contact Us

If you have any questions or concerns, please reach out:

• Email: info@thewillisco.com