At Willis & Co., we are committed to providing high-quality products and excellent service. We ensure your gift arrives on time and in perfect condition by carefully packaging each item for safe delivery.

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1. Shipping Methods & Timeframes​

• Standard Shipping: Delivery within 3-7 business days

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• Expedited Shipping: Delivery within 2 business days

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• Overnight Shipping: Next-day delivery for orders placed before 12 pm (subject to availability and location)

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2. Order Processing

Orders are processed within 2-3 business days, excluding weekends and holidays.

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3. Shipping Charges
Shipping costs are calculated at checkout based on package weight, shipping method, and delivery destination.

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4. Shipping Destinations
We currently ship within the U.S. only. Certain locations may have limited options or additional fees. Contact us for clarification.

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5. Tracking Your Order
Once shipped, you'll receive an email with tracking details. Please allow up to 24 hours for the tracking information to become active.

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6. Delivery Process
We recommend someone be available to receive the package, especially for perishable items. We are not responsible for items left outside.

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7. Delays & Exceptions
Delays may occur due to unforeseen circumstances like weather. We’ll do our best to keep you informed and resolve issues promptly.

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8. Damaged or Lost Shipments
If your package is damaged or lost, please contact customer support immediately for assistance with replacements or refunds.

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9. Customer Support
For any questions or assistance, reach us at info@thewillisco.com.